Customers are advised in their own best interests to read these Terms and Conditions. As any order will be taken as agreement to these conditions. These conditions shall be binding on the Seller and the Buyer in respect of all the Seller’s sales of Goods and Services and supersede any prior terms, conditions or agreements relating to them or verbal representations, warranties given to the Buyer by the Seller or on their behalf.

1. Interpretation
The “Seller” Naledi HQ Ltd. registered in England hereafter referred to as Naledi. “We”, “Us” and “Our” meaning Naledi itself “Buyer” meaning the person or company who accepts buys good or service from Naledi “Contract” means the contract for the sale and purchase of the Goods and services “Goods” means the goods which Naledi is supply in accordance with these Terms. “Service” means the services which Naledi is to supply in accordance with these Terms “Terms” means the standard terms of sale set out in this document between the Buyer and Naledi HQ “Working day” means Monday to Friday excluding Bank Holidays and Public Holidays and the period between Christmas Day and New Year’s Day; “Writing” means writing in email or letter format.

2. Basis of Sales and Service
Naledi shall provide the goods and services and the buyer shall purchase the goods and services in accordance to these terms. The contract has been governed by this terms and no variation or modification verbal or written on documents such as a purchase order or invoice shall be binding unless specifically agreed in writing by Naledi. No representations concerning the Goods are binding unless confirmed in Writing by Naledi. However these terms do not affect the liability of either party for fraudulent misrepresentation. Naledi will not be liable for any advice or recommendation supplied by Naledi not in writing and followed and acted on by the buyer. Any errors or omission can later be corrected by Naledi without any liability on the part of Naledi. The rights to all images, designs and content of this website is owned by Naledi HQ Ltd. These designs and image are protected by copyright. No part of the Naledi website or publications may be copied, reproduced, modified and distributed with prior written permission. It is acknowledged that all trademarks and trade names mentioned in any Naledi website other than those owned by Naledi are the property of their respective companies/owners.

3. Order
Once you have placed an order, you will receive an acknowledgement e-mail confirming receipt of your order and containing the terms and conditions of sale. A contract between us will not be formed until your payment has been accepted by us and we have debited your credit or debit card. This will form the terms of your acceptance of the contract. No order submitted by the Buyer shall be deemed to be accepted by Naledi until confirmed by Naledi. Naledi may refuse to trade with any Buyer at its sole discretion.
Wig orders will take 7 working day from receipt of hair from the customer.

4. The Goods
In consideration of the Customer’s agreement to pay the Charges, the Seller shall supply the Goods to the buyer subject to and in accordance with the terms and conditions of the contract. In supplying the Goods, the Seller shall co-operate with the Buyer in all matters relating to the supply of Goods. The Seller shall supply the Goods in accordance with the Specification.

5. The services
Naledi offers services in respect of hair including wig making.

6. Price
The prices payable for goods and services that you order are as set out in our website. All prices of our services and wigs are final; unless a discount is stated on website or our social media platforms or provided to the customer. Prices are quoted in UK Pounds (GBP). Payment for the stated price for the goods you order must be received before your order can be accepted. Once payment has been received by us we will confirm that your order for service and or goods has been accepted by sending an email to you at the email address you provide in your order form. Naledi reserves the right to vary its advertised prices at any time and; where a product is incorrectly priced on our website we reserve the right to cancel your order or part of the order and notify of you of such cancellations.

7. Payment
Payment is required immediately to secure our services and or the wig you desire to purchase. Until payment for the any of the wig unit on our website is made and received the ownership remain with Naledi HQ. For credit or debit card orders, payment will be debited from the Buyer’s card at point of order of the Goods. If payment for goods or services is rejected the order will be cancelled and we notify you in writing.

8. Delivery
Custom Wig orders will take 7 working day from receipt of hair from the customer. All ready-made wig units will be processed and shipped with 2-3 working days. All products and orders will be shipped and packaged from the UK. All delivery to customers will be sent via a shipping or courier service that provides a tracking and required signature service. *Bank Holidays and Public Holidays will affect shipping and delivery terms. Naledi shall not be liable for any delay in delivery of the Goods.

9. Non-Delivery of Goods and Services
If Naledi fails to deliver the Goods for any reason other than any reason beyond Naledi’s reasonable control or the Buyer’s fault, and Naledi is accordingly liable to the Buyer, Naledi’s liability shall be limited to the cost of replacement good for the buyer. In the event of non-delivery of the Goods the Buyer must advise Naledi of such non-delivery in writing either within 3 working of the when the order’s dispatched. In the event of a short-fall in the Goods the Buyer must advise Naledi of such short-fall in writing within 3 days of receipt of the delivery of the Goods. If the Goods are received damaged, Naledi should be notified within 24 hours of the delivery of the Goods. If the Buyer fails to take delivery of the Goods or fails to give Naledi adequate delivery instructions; Naledi may charge the Buyer for the reasonable costs for redelivery of the goods.

10. Risk and Retention of Title
Naledi accepts no responsibility for any loss of or damage to products in transit from Buyer to Naledi or for any items received by Naledi. All hair for should be sent by recorded delivery or signed for or via a courier service. Once we have received your hair you will receive a notification from us to inform you. Until we receive your hair the risk and the responsibility of the hair lies with the buyer which is why we would advise you insure your hair when sending it or use a delivery service that offers a tracking service. The buyer shall retain title of their hair after sending to Naledi. Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, when sent by Naledi. Aside delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until Naledi has received payment in full for the Goods and Naledi will retain the goods’ title until full payment is received and the order is dispatched.

11. Assignment
Under no circumstance can the buyer assign or transfer the rights or benefits under this terms to another individual or third party.

12. Refunds and Returns Policy
Naledi is committed to providing you high quality service and customer service experience. There will be a cancellation fee of £10 if cancellation of Naledi service is not received within 24 hours of placing the order in writing for any service order. All custom service order once started and or completed are non-refundable as the service have already been rendered or Naledi has already began rendering this service. Due to hygiene purposes all goods sales are non-refundable and are final sale.

13. Liability
Naledi has not be financial liable for any breach of these terms and condition, any representation, statement or tortious act or omission including negligence, recklessness or wilful misconduct arising under or in connection with these Terms and Conditions. Naledi is not liable for any of the following; errors in or inaccurate measurement provided to us for services or any misplaced hair sent without insurance or without a tracking or signature requirement. Please note that we do not provide any warranties in respect of the goods and all other warranties and representations, whether express or implied, by statute, common law or of any other kind are hereby excluded to the maximum extent permitted by law. Naledi shall not be liable to the Buyer by reason of (i) any representation (unless fraudulent), or (ii) any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Naledi) which arise out of or in connection with the Contract (including any delay or failure to supply the Goods). Naledi’s entire liability under these Terms shall be limited to the price for the Goods paid by the Buyer. These Terms shall not affect the Buyer’s statutory rights. Naledi shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of Naledi’s obligations under the Contract caused by circumstances beyond Naledi’s reasonable control, including (but without limitation): an “act of God”, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, or civil disturbance. If any part of this found to be unenforceable by any court or competent authority or would be found to be unenforceable if it were interpreted or construed in a particular way, then, it is the parties’ express intention that the relevant wording should be interpreted or construed so as to avoid such a finding and that, in the event of such a finding, the remainder of the provision in question shall be interpreted or construed to give it full effect.

14. Confidentiality
In accordance with General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018, we will not disclosure any of our buyer information with any third parties. We do not store any debit or credit card details. All information provided during the completion of an order shall remain confidential.

15. Intellectual Property
The rights to all images, designs and content of this website is owned by Naledi HQ Ltd. These design and image are protected by copyright and designs rights. No part of Naledi publications may be copied, reproduced, modified and distributed with prior written permission. It is acknowledged that all trademarks and trade names mentioned in any Naledi website other than those owned by Naledi are the property of their respective companies/owners.

16. Force Majeure
In the event that Naledi or the buyer is unable to perform its obligations under the terms of this contract because of acts of God, strikes, lock-outs or other industrial/labour disputes, war, riot, civil commotion or other causes reasonably beyond its control; Force Majeure. Except with respect to payment obligations under this contract no party shall be considered to be in breach of this contract due to failure to perform its obligations. Naledi nor the Buyer shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.

17. Waiver
No failure by the Naledi to exercise nor any delay in the Seller exercising any right or remedy under these Terms and Conditions in respect of a breach by the Buyer of these Terms and Conditions shall operate or be construed as a waiver of such rights or remedy or of any other right or remedy.
b) Any waiver by Naledi of any breach of, or any default under, any provision of these Terms and Conditions by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of these Terms and Conditions.

18. Severance
If one of the provisions of the contract is or becomes invalid or un-implementable, this shall not affect the validity of the remaining provisions. Naledi shall modify to the extent necessary or replace the invalid or un-implementable provision so that the effect of the modified or new provision corresponds as closely as possible with the intended effect of the invalid or un-implementable provision. In the event of an unintended omission in this contract, a provision shall be considered agreed between Naledi and the Buyer which corresponds, on the basis of the purpose and the meaning of the contract and the Parties’ intention, as closely as possible to the provision Naledi and the Buyer would have agreed upon had the Naledi and the Buyer considered the matter at the outset.

19. Law and Jurisdiction
If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the rest of the Contract and the rest of the provision in question shall not be affected. The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the exclusive jurisdiction of the English courts in respect of any dispute in connection with the Contract.

Naledi has the authority to modify these chapters any moment in any aspect and we advise that you regularly check our terms and conditions to ensure you are updated with any changes that may have occurred.